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QUESTIONS WE GET A LOT

Where are you based?

WAVE-97 Eyewear is based in London, United Kingdom.

I want to contact you. How can I get to you?

No worries! We are directly contactable through our contact us page or email info@wave97.com

QUESTIONS ABOUT ORDERS

Where do you guys ship to?

We ship all of your products worldwide. We have a few well known international carriers to ensure you get your order securely.

Is the free shipping really free?

Yes our shipping is absolutely free. All the shipping estimates provided at checkout are based on average shipping times to your country.

However we want to let you know that there are multiple factors which may impact delivery times. Due to this please allow 1-7 days extra patience for the delivery (during busy holiday periods e.g Christmas holidays please allow the maximum estimated time).

Where are your sunglasses manufactured?

Our sunglasses are manufactured in China.

Hey! I haven’t received my order yet, what shall I do?

Please just contact our speedy customer service team at info@wave97.com. We are more than happy to update you on your order and the estimated delivery date.

Do I have to pay some duties or taxes?

We have some good news! Because we work with very well known suppliers, there is almost a zero chance that your order will have any additional fees added after you have paid for your item and it has been shipped. However, in the extremely rare chance that this may happen we are not responsible for any duties or taxes added to your order in the destination country, these are fully the responsibility of the buyer. If there is any issue with this. Please just contact us

Hey my garment has arrived damaged, what now?

Again just contact our support team info@wave97.com and we will immediately resolve your issues.

I want to return something. What should I do?

Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition.

*Please note we are not liable for any orders in which the delivery address was entered incorrectly at the checkout*

*Please note we do not accept returns for any discount and promotional offers where discount codes have been applied*

You can also contact support at info@wave97.com to arrange your return.

PAYMENT QUESTIONS

What payment methods do you accept?

We accept secure payment through Paypal, Stripe and accept ALL MAJOR CREDIT AND DEBIT CARDS on our secure payment gateway.

ALL orders are processed in GBP (Pound Sterling). While the content of your cart could be displayed in another currency, you will checkout using GBP at the most current exchange rate. Please not we do not offer refunds over confusion of exchange rates.

International Transaction Fees

What about Western Union or bank transfers?

Unfortunately we do not offer this.

Press / Media Enquiries?

Please contact the team at info@wave97.com